Work from Home Call Center Representative - Randstad USA
Randstad USA, based in Charlotte, NC, USA, is currently hiring for a full-time remote work from home call center representative position.
Job Details
- Location: Charlotte, NC, USA
- Employment Type: Full-Time, Remote
- Compensation: $17.99 to $18 per hour
Responsibilities
- Professionally answer calls and address caller inquiries as needed.
- Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Requirements
- 1 year of call center experience required and listed on your resume within the past 2 years
- Must live within 50 miles of Charlotte, NC
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem solving skills.
- Effective listening skills.
- Customer service oriented.
Work from Home Equipment Requirements
- Must possess your own computer (IT CANNOT BE A CHROMEBOOK-our software isn't compatible and your computer cannot have a Celeron Processor).
- USB headset and high-speed internet with hardwire capability.
- Hardwired internet using an Ethernet cable
Skills
- Telephone Etiquette
- Active Listening
- Customer Service
- Call Center Support
- Client Service
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